Frequently asked questions.
FAQs
No, you don’t need a referral, you can book an appointment directly with us- see the book now page for further info.
We also accept referrals from GP’s and specialists, please send these through to admin@headfirstphysio.com.au or via fax 03 7048 3140.
What is your cancellation policy?
If you cancel more than 24 hours before scheduled the appointment:
No fee - we appreciate your notice
If you cancel within 24 hours of the scheduled appointment:
First time / rare: no fee
Repeat times: 50% fee
If you do not attend the appointment:
Good reason (unwell or caring duties): no fee
Forgot or missed: 50% fee
Second occasion: full fee
Third occasion: talk with our staff about re-engaging with our services.
Do you accept Pension/Healthcare cards?
Yes, if you have a pension card or healthcare card please let us know as we offer a lowered rate for our services.
Do I need a referral?
Is there parking onsite?
Yes, there is plenty of parking on site at Country Hearing Care.
Enter via Bannister Street to access the carpark. The main entrance for the building is from the rear of the property (from the carpark).
Can I use my private health?
Yes, if you have Physiotherapy cover, we can process your private health claim on the spot at the time of the appointment.
Do you accept TAC/Workcover/NDIS clients?
Please get in contact with us and have a chat prior to booking an appointment if you are are under TAC, Workcover or NDIS funding.
Can I bring someone else with me to an appointment?
Absolutely! You can bring a support person with you to your appointment.
While we do our best to ensure your comfort throughout your appointment, occasionally we can stir up symptoms (dizziness/vertigo) during the appointment, so we often suggest having someone available to drive you home after your initial appointment.
Can I use an Enhanced Primary Care Plan (EPC)?
We can also your the Medicare EPC at the time of the appointment. The appointment fee needs to be paid up front and then we process the claim if you have a debit card, your Medicare card and your referral form.
Please note we do not bulk bill.